Privacy Policy

This privacy policy (the “Privacy Policy”) explains how the Website (the “Website”) and the services that are maintained by NordendGlobal AG (the “Services”) (company registration number CHE-371.048.200, legal address at Fabrikstrasse 5, 6330 Cahm, Switzerland) (“Company”, “we” or “us”), collects and uses information when you (the “User”) interact with us. This Privacy Policy applies to all the Users of the Website and our Services, including the parts of our Services offered on the Website (the “Web Application”).

This Privacy Notice does not govern the personal data processing of patients through the Services or Web. If you are the patient whose data processed by using our Services, Website or Web Application, please address your healthcare practitioner for further privacy information.

By using or interacting with any of the Services provided by Company under this Website and by utilizing our Services and Web Application, you agree to the provisions of this Privacy Policy and confirm that you have read and understood all of the provisions stated herein.

This Privacy Policy governs the processing of your Personal Data performed by Company starting from the moment where Company collects your personal data. Thus, although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website or Web Application before we receive it. Therefore any such transmission is at your own risk and you are free to choose whether to execute such personal data transfer.

Further, you grant your unambiguous consent that Company may process your Personal Data as provided under this Privacy Policy where you give consent to the Privacy Policy being the basis for the processing of your Personal Data. Please read the provisions of this Privacy Policy carefully and do not hesitate to contact us if necessary.

Please refer to our Terms and Conditions and the Terms of Service to become acquainted with the terms and conditions of using our Website and Web Application. This Privacy Policy uses the set of definitions that have been included in the aforementioned Terms and Conditions and Terms of Service. Please refer to them if you are unsure or uncertain about any of the words or definitions that have been used in this Privacy Policy.

Personal data is information related with identifiable or identified natural person. If you are a natural person, the following non-exhaustive list shows the type of personal data that we collect about you:

given name, surname;
personal ID number;
name of practice/business;
location;
e-mail address;
browsing history;
uploads and information shared to the Website.

To utilize the full scope of our Services on our Web Application, you may have to enter the following data about Patients:

given name, surname;
personal ID number;
age and gender;
address;
browsing history;
dental profile;
payment history;
history of dental procedures;
history of medical issues;
upcoming dental procedures;
additional miscellaneous medical data necessary to access the full range of Services.

The data collected about you is needed for Company to ensure basic functions of the Website and our Services, as well as to develop its functionality and analyse the use of our Website and Services to improve your experience when using this Website and Services.

The provided lists of processed personal data are non-exhaustive and Company has the right to change the scope of its personal data processing at any time on the condition that those changes are carried out within the scope of the stated personal data processing purposes reflected in this Privacy Policy.

The data that you input while using our Services and that we collect is necessary to fully utilize the functions of the Web Application. This includes the Personal Data of the Users and Patients, as well the scheduling information of your medical practice (the “Practice”), and miscellaneous data that may identify the practice or the Users of the account.

Some of the personal data of the Patients can be collected and anonymized for the further scientific analysis and research. The anonymized data can be further used as evaluations for artificial intelligence to suggest treatments as well as for economic purposes to offer a better service to Company’s Users and patients.

How the Data is Collected

We may:

collect personal data when you register, subscribe, create an account, or otherwise interact with the Website and Web Application.
collect personal data about your location, browsing history and uploads and information shared to the Website when you use the Website through your mobile phone or portable device;
collect personal data about your location and information shared to our Services when you use our Services through your mobile phone or portable device;
collect personal data by requesting the input of personal data while utilizing the schedule system and the Patient management system via the Services.

Purposes and Basis for Processing of Data

Company uses your personal data based on your consent to:

communicate and provide additional information that may be of interest to you about our Services, Website and Web Application;
provide our advertisements and other our marketing materials to you through the Website, Web Application, third-party websites and applications, e-mail messages, text messages, or other methods of communication.

The legal basis on which we are processing your personal data is your consent expressed by checking a consent box. Please note that if we do not have your consent for the processing of your data for the aforementioned purposes, we will not be able to provide you with certain information and Services such as marketing materials.

Company uses your personal data based on a contract concluded with you or steps necessary to enter into such contract (for example, Terms of Service) to:

ensure the provision of the Services in accordance with this Privacy Policy, Website Terms and Conditions as well as the Terms of Service;
ensure the execution of other obligations of Company referred in this Privacy Policy, Website Terms and Conditions as well as the Terms of Service and any other contract that may be concluded between Company and you.
Depending on how you use our Services, Website or Web Application and your other requests, we might need you to provide us with your personal data necessary for performing our obligation pursuant to corresponding contracts. Please note that if we do not receive the necessary personal data from you, we might not be able to perform our corresponding contractual obligations, and we cannot be liable for such non-performance.

Company uses your personal data based on our legitimate interests to:

identify the most active use of our Services by location in order to ensure the client-oriented provision of the Services and our business development;
send you service bulletins;
operate and improve our Services, Website and Web Application;
perform various analytics to ensure the correct functioning of the Services, Website, Web Application and their developing;
provide customer support to the Users if it falls out of the scope of the Terms of Service or any other contract concluded between you and Company;
fulfil requests of the Users related to our Services, Website and Web Application if it falls out of the scope of the Terms of Service or any other contract concluded between you and Company;
send you reminders, technical notices, updates, security alerts and support and administrative messages;
manage our everyday business needs such as Website administration, analytics, fraud prevention, or to demonstrate or prove that we comply with provisions of the applicable law.

Company’s legitimate interests include its business development, development of the Services, Website and Web Application as well as other financial, legal and security interests.

Company uses your personal data based on statutory requirements to:

provide your personal data to corresponding authorities subject to specific statutory requirements;
comply with the statutory requirements, which may include keeping or otherwise processing of your personal data (for example, for accounting, tax, security, fraud prevention purposes).

Please note that if Company has an obligation to keep or provide your data to third parties according to the statutory requirements, you will not have the right to request us to stop such processing of your personal data.

Data Storage and Transfer

We may transfer your personal data to other users of the Web Application who you have authorized to see your data.

Company may provide your personal data to the following recipients:

our services providers and partners who can access your personal data to help us fulfil the aforementioned personal data processing purposes such as data storage, communication, delivery, IT, marketing, security, legal, accounting and other relevant services providers;
municipalities and/or state authorities if required under the applicable law.

Company may process your personal data outside the European Union only subject to the introduction of the appropriate guarantees provided in the applicable laws. For example, we may transfer your personal data based on the adequacy decision of the European Commission, standard data protection clauses elaborated by the European Commission or supervisory authorities, or by using other possible safeguards and derogations where it is allowed by the applicable laws. You may receive the necessary copies of them by addressing us using the contact information indicated in this Privacy Policy.

Retention Term

Your personal data shall be processed within the following retention term that depends on the personal data processing bases as described above:

If Company processes your personal data based on consent: until you revoke your consent and request the deletion of the collected personal data;
If Company processes your personal data to conclude or amend a contract: for the duration of the use of your account on our Website and Web Application. If you choose to stop using our Website, Web Application and/or Services by deactivating your account, then your personal data will be deleted;
If Company processes your personal data based on legitimate interests: until the legitimate interests and related purposes described in this Privacy Policy are present and are not overridden by your interests or fundamental rights and freedoms;
If Company processes your personal data based on statutory requirements: within such time as is required to meet the requirements of the applicable law.

Cookies and Related Technologies

When you use the Website and our Services, we collect certain information by automated or electronic means, using technologies such as cookies, pixel tags, browser analysis tools, and web server logs. As you use our Website and our Services, your browser and devices communicate with servers operated by us, our business partners and services providers to coordinate and record the interactivity and fill your requests for Services and information.

The information from cookies and related technologies is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to our Website and our Services by your computer or mobile device. These servers are operated and the cookies are managed by us, our business partners or our service providers.

We collect many different types of information from cookies and other technologies, which includes last used language and visit history. We use cookies in order to provide advertisements to you through the Website, third-party websites, applications, or other methods of communication as well as to ensure the functioning of the certain Services and the Website.

If you do not provide your consent for using the cookies and related technologies, please note that we might not able provide you with certain Services and functionalities of the Website that are dependent on the amount of your information (that may also include personal data) provided.

We use Google Analytics and other services to help us understand how visitors interact with our Website and to help improve our user experience.

Access to Data and Other Rights

If you are a natural person and have provided your personal data to us, you have the right to access your data and to receive the information on the personal data processing carried out by Company as set forth in applicable laws.

You also have the right to request a copy of your personal data that we process.

Additionally, you have the right to request rectification or erasure of your personal data or restriction of processing or to object to processing, to lodge a complaint with a supervisory authority, as well as the right to data portability.

You are free to refuse from any further processing of your personal data at any time by informing us by e-mail: [email protected] if the personal data processing is based on your consent as indicated above. Such withdrawal will not affect the lawfulness of processing done before the withdrawal, however, it may impact your further use of our Website and Services.

Where your requests for the exercise of your privacy rights are manifestly unfounded or excessive, in particular because of their repetitive character, we may charge a reasonable fee based on administrative costs.

Third-Party Data

You may use the Website and Web Application for the processing of the personal data of other natural persons’ personal data, for example, Patients.

By accepting this Privacy Policy, you confirm that you understand that you are completely responsible and liable for the processing of the personal data of such third parties via Website and Web Application. Company shall be neither responsible nor liable for the personal data of the third parties that you process via Website and Web Application.

Hereby you confirm that you understand that you have the right to use the Website and Web Application for the processing of the third party’s personal data only if you have a legal basis to carry out such activities with the personal data and if you comply with the requirements of the applicable laws.

Modification of the Privacy Policy

Company may revise the terms and conditions of this Privacy Policy.

Company will notify the registered Users of the Website account and Web Application about substantial amendments to this Privacy Policy by communicating it using the contact information provided by such Users to Company through Company’s registration forms.

If you are a non-registered User of the Website or Services, we invite you to check the current version of the Privacy Policy each time you use the Website and/ or Services as Company to stay updated.

By using the Website and the Services, which include the Web Application, you are agreeing to be bound by the current version of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Switzerland. Any disputes arising from this Privacy Policy shall be governed by the laws of Switzerland and subject to the exclusive jurisdiction of the courts of the Swiss Confederation.

Contact Information

If you have any questions about this Privacy Policy, please contact us at: [email protected]